Refund Policy
At Shosh Store, we are committed to ensuring customer satisfaction with every purchase. Please read our refund policy below:
Physical Products:
We offer a 7-day money-back guarantee on all physical products. If you are not fully satisfied with your purchase, you may request a refund within 7 days from the date of delivery. To be eligible for a refund, the following conditions must be met:
- The product must be unused, in its original packaging, and in resellable condition.
- You must provide proof of purchase (order number or receipt).
- The return shipping costs are the responsibility of the customer, unless the product is defective or incorrect.
Once we receive the returned item, we will process your refund to the original payment method within 7 business days.
Digital Products:
Unfortunately, we do not offer refunds on digital products. Once a digital product is purchased, it cannot be returned or refunded. Please make sure to carefully review all product details before completing your purchase.
How to Request a Refund:
- For physical products, contact us within 7 days of receiving your item.
- Include your order number, a brief explanation of the reason for the return, and any relevant photos if the product is damaged or incorrect.
We reserve the right to deny any refund requests that do not meet the above criteria.
If you have any questions or need assistance, please don’t hesitate to reach out to our customer support team. We’re here to help!
Thank you for shopping with us!
